Terms of service
Perfect! Here’s a complete, clean, Shopify-ready Terms of Service for Lueora Candles, fully rewritten, with all “SECTION” headings removed and polished for your store:
Terms of Service – Lueora Candles
Overview
Welcome to Lueora Candles! The terms “we”, “us” and “our” refer to Lueora Candles. Lueora Candles operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the “Services”). Lueora Candles is powered by Shopify, which enables us to provide the Services to you.
These terms, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Access and Account
By using the Services, you represent that you are at least the age of majority in your region and have the authority to allow any minor dependents under your care to use the Services.
To use the Services, including browsing or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights to provide this information.
You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
Our Products
We strive to provide accurate representations of our products and services in our online store. However, colors, textures, or other product appearances may vary depending on your device or display settings.
We do not guarantee that the appearance or quality of any products will meet your expectations or match depictions in our online store.
All product descriptions are subject to change at any time without notice. We may discontinue any product or limit quantities available at our discretion.
Orders
When you place an order, you are making an offer to purchase. Lueora Candles reserves the right to accept or decline your order for any reason. Your order is not confirmed until we send an acceptance email.
Please review your order carefully before submitting, as cancellation requests may not be accommodated once an order is accepted. Purchases are subject to our Refund & Return Policy.
You represent that your purchases are for personal use only and not for commercial resale or export.
Prices and Payment
Prices, discounts, and promotions may change without notice. The price charged for a product will be the price at the time the order is placed.
All prices are exclusive of taxes, shipping, and handling charges unless otherwise stated. You agree to provide accurate and complete payment information and to promptly update it when necessary.
You represent that you are authorized to use the payment method provided and that all charges will be honored.
Shipping and Delivery
We currently only ship within Ireland.
All orders require 10–12 business days to process and ship. Custom or personalized candles may take additional time, as they require up to 7 days to cure. Your patience is appreciated.
Delivery times are estimates only and may vary due to postal delays. Once products are transferred to the carrier, the title and risk of loss pass to you.
We are not liable for delays caused by carriers or events beyond our control. Once shipped, you will receive a tracking number via email.
Damages and Issues
Please inspect your order upon delivery. If items are damaged, defective, or incorrect, contact us immediately at lueoracandles@gmail.com with your order number and a 360-degree video of the unpacking so we can assist.
Returns and Exchanges
Returns are accepted in accordance with our Refund & Return Policy. Exchanges can be processed once the original return is accepted. Customers are responsible for shipping costs unless otherwise specified.
Intellectual Property
All content on the website, including trademarks, designs, images, text, and graphics, is owned by Lueora Candles or its licensors. You may use the Services for personal, non-commercial purposes only.
Unauthorized use of content or trademarks may violate intellectual property laws.
Prohibited Uses
You may only use the Services for lawful purposes. Prohibited activities include:
- Infringing on intellectual property rights
- Harassing, threatening, or harming others
- Transmitting false or misleading information
- Uploading viruses or malicious software
- Spamming or phishing
- Violation may result in account suspension or termination.
Disclaimer of Warranties
The Services and all products are provided “as is” and “as available,” without warranties of any kind. Some jurisdictions may not allow disclaimers of implied warranties, so this may not apply to you.
Limitation of Liability
To the fullest extent allowed by law, Lueora Candles and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or products.
Indemnification
You agree to indemnify and hold harmless Lueora Candles, Shopify, and their affiliates from any claims, losses, or liabilities arising from your use of the Services or violation of these Terms.
Governing Law
These Terms are governed by the laws of Ireland. You and Lueora Candles consent to the jurisdiction of Irish courts.
Changes to Terms
We may update these Terms at any time. Your continued use of the Services constitutes acceptance of any changes.
Contact Information
For questions about these Terms, contact us at:
📧 lueoracandles@gmail.com
📍 Carrigtwohill,Co. Cork. Ireland